Service Desk Officer

1.0 FTE | Ongoing | West Leederville

For more than 150 years, Catholic Education Western Australia (CEWA) has supported schools and communities across the state. Today, we are Western Australia's second-largest education provider, supporting more than 84,500 students through a network of schools and nearly 14,000 staff.

We're seeking a Service Desk Officer to join our Digital Technology team within the Finance, Infrastructure and Digital Technology Directorate.

This is an opportunity to provide responsive, high-quality IT support that helps CEWA staff, schools and partner organisations stay connected and productive. As the first line of engagement for Digital Technology, you will play an important role in resolving issues, supporting technology use and contributing to continuous improvement across CEWA's digital services.

Why Join CEWA?

• Salary of $72,849 - $78,530 plus superannuation
• Additional paid leave during Christmas and Easter office closures
• Flexible working arrangements where operationally appropriate
• Professional development and career growth opportunities
• Access to wellbeing initiatives including Fitness Passport, Employee Assistance Program and corporate health discounts
• Opportunity to support technology services across a large, values-driven education system

About the Role

Working within the Digital Technology team, you will provide practical and timely support to CEWA staff, schools and partner companies. You will help troubleshoot technology issues, support users with hardware and software needs, maintain accurate service records, and contribute to a positive and effective service desk experience.

Key responsibilities include:

• Provide timely and professional support for phone and email IT enquiries.
• Troubleshoot and resolve technology issues, escalating complex matters where required.
• Support the installation, maintenance and servicing of devices, software and related technology.
• Maintain accurate service desk records, asset information and knowledge resources.
• Contribute to service improvement initiatives and improved technology use across CEWA.
• Develop user-friendly training resources to support office and school-based staff.

About You

You are a customer-focused IT support professional who enjoys solving problems, supporting people and working in a fast-paced technology environment. You communicate clearly, take initiative, and bring a calm and organised approach to troubleshooting and service delivery.

Essential requirements:

• Two or more years of experience in IT support across Windows and Apple technologies, including software, hardware, networks and ticketing systems.
• Demonstrated ability to deliver high-quality customer service.
• Strong troubleshooting, issue tracking and problem-solving skills.
• Strong interpersonal, written and verbal communication skills.
• Ability to work independently and collaboratively as part of a team.
• Prepared to support the Catholic ethos in the performance of your duties.

Highly regarded:

• Studying towards a formal qualification in Information Technology.
• Experience working in a school-based environment.

Information for Applicants

To access a copy of the Position Description, please click here.

Interested applicants should submit:

• A cover letter briefly addressing the selection criteria.
• A curriculum vitae outlining employment history, qualifications and certifications, and providing a minimum of two professional referees.

The successful applicant will be required to provide:

• A National Criminal History Check as issued by the Department of Education WA.
• 100 points of identification.

Applications for this role close no later than Wednesday 02 September 2026.

We reserve the right to close this advertisement early if a suitable candidate is identified. If you're interested in this opportunity, we encourage you to submit your application as soon as possible to ensure consideration.

If you require support with submitting your application, please contact our Talent Advisors at careers@cewa.edu.au. Applications can be submitted by clicking Apply and uploading your application through our website. Applications will not be accepted via email.

All employees of Catholic Education Western Australia are required to support the Catholic ethos in the performance of their duties. Catholic Education Western Australia encourages applications from people of all cultural backgrounds, First Nations peoples, and individuals with disabilities or medical conditions who meet the requirements of the position. To be eligible to apply, you must be legally permitted to work in Australia.